Privacy Policy

1. Introduction

Welcome to trakr.hockey ("trakr", "we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our hockey tracking platform and related services.

By using trakr, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We collect information you provide directly to us when you:

• Register for an account (name, email address, mobile number, and password)
• Create or manage teams, players, organizations, games, or venues
• Upload video content or game footage
• Use our live scoreboard or streaming features
• Contact us for support or communicate through the platform

We may also automatically collect certain information when you use our services, including:

• Log data such as IP address, browser type, pages visited, and time spent
• Device information including hardware model and operating system
• Usage data related to features accessed and actions performed within the platform

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform and services
• Create and manage your account
• Process and display game statistics, player data, and team information
• Send you service-related communications, such as account verification and updates
• Respond to your comments, questions, and requests
• Monitor and analyse usage patterns to improve the platform
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations

4. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating the platform (e.g., hosting, email delivery, analytics), bound by confidentiality obligations.
• Legal Requirements: When required by law, regulation, or legal process, or to protect the rights, property, or safety of trakr, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.
• Consent: With your explicit consent or at your direction.

5. Player & Roster Data

trakr is designed for use by coaches, team managers, and sports organizations. When you enter player or athlete information (such as names, positions, or statistics), you are responsible for ensuring you have appropriate consent from those individuals — or their guardians if they are minors — to store and process their information within the platform.

We recommend limiting player data to what is necessary for hockey management purposes and refraining from entering sensitive personal information not required by the platform.

6. Video Content

Videos and game footage you upload to trakr are stored securely and are accessible only to users within your organization or team, as determined by your account settings. We do not share your video content with third parties except as necessary to provide the service (e.g., storage providers).

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us. Some information may be retained as required by law or for legitimate business purposes.

8. Security

We implement reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), hashed password storage, and access controls.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Cookies

trakr uses session cookies to maintain your login state and provide a consistent experience across pages. These cookies are strictly necessary for the platform to function and do not track you across third-party websites. You can configure your browser to refuse cookies, but doing so may impair certain features of the platform.

10. Children's Privacy

Our platform is not directed at children under the age of 13. We do not knowingly collect personal information directly from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

Team administrators who manage rosters that include players under 13 are responsible for obtaining appropriate parental or guardian consent before entering that player's information.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Request portability of your data in a structured, machine-readable format

To exercise any of these rights, please contact us using the details provided below. We will respond within a reasonable timeframe.

12. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies independently.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page and, where appropriate, by sending a notification to the email address associated with your account. Your continued use of trakr after changes are posted constitutes your acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

trakr.hockey
privacy@trakr.hockey